Shipping & Return Policy
Please read the following Shipping & Return Policy. By completing an order on Toy Cave Collectibles site. You confirm that you understand, accept, and agree to be bound by the terms and conditions of this Agreement. If you do not wish to accept these terms and conditions, you may not access Toy Cave Collectibles site.
1. ORDER PROCESSING
We ask our customers to please allow 3-4 weeks to allow processing, 3D printing, inspections, shipping, and delivery.
In the event a back order occurs, you will receive notification via email. Back orders are shipped as they become available at no additional shipping charge. If you would like more information on a back ordered item, or if you prefer to cancel the back order, please contact us referencing your order number.
2. ORDER TRACKING
When your order is shipped, you will receive an email containing the tracking number.
Please feel free to contact us, if you have any questions regarding your order.
3. SHIPPING AND CUSTOMER BILLING
All orders shipped within the US continental states within 3-4 weeks to allow processing, 3D printing, inspections, shipping, and delivery. To ensure your privacy, all of Toy Cave Collectibles products are delivered in plain boxes with the return address of Toy Cave Collectibles. Moreover, on your credit card balance statements, all charges to your account are listed as Toy Cave Collectibles.
Domestic Shipping: We use the following methods:
- Standard Economy (3-14 Business Days)
- Priority (2-5 business Days)
We use the following shipping services:
- USPS
- UPS
4. SHIP METHODS TO CANADA
USPS
- USPS shipments to Canada are 7-14 business days in transit.
- This is the only ship method that delivers to a P.O. Box location within Canada.
- Tracking information is not provided with USPS shipments to Canada.
- Customs inspections might slightly delay the delivery of shipments from the US into Canada. Customs and duties fees may be applied to the recipient by Canadian Customs/ Border Inspections.
- Toy Cave Collectibles is not responsible for these charges.
UPS Standard
- Standard UPS shipments to Canada are 7-10 business days in transit.
- This method does not deliver to P.O. Box locations.
- Customs inspections might slightly delay the delivery of shipments from the US into Canada. Customs and duties fees may be applied to the recipient by Canadian Customs/ Border Inspections.
- Toy Cave Collectibles is not responsible for these charges.
UPS Worldwide Expedited
- UPS Worldwide Expedited shipments to Canada are 3-7 business days in transit.
- This method does not deliver to P.O. Box locations.
- Customs inspections might slightly delay the delivery of shipments from the US into Canada. Customs and duties fees may be applied to the recipient by Canadian Customs/ Border Inspections.
- Toy Cave Collectibles is not responsible for these charges.
5. INTERNATIONAL SHIPPING TO LOCATIONS (OUTSIDE THE U.S. AND CANADA)
Customs departments of destination countries may charge extra fees or tariffs for international shipments. Such fees are variable, and you should contact your country’s customs department to see if you will need to pay any additional fees to claim your shipment. Because such fees are very variable our store will not calculate or include these fees in terms of your total. The receiver will be responsible for all applicable extra fees of these types.
UPS Worldwide Expedited
- UPS Worldwide shipments to international locations are 3-7 business days in transit.
- Does not deliver to P.O. Box locations.
- Customs inspections might slightly delay the delivery of shipments from the US into international locations. Customs and duties fees may be applied to the recipient by International Customs/ Border Inspections.
- Toy Cave Collectibles is not responsible for these charges.
UPS Worldwide Express
- UPS Worldwide shipments to international locations are 3-7 business days in transit.
- This method does not deliver to P.O. Box locations.
- Customs inspections might slightly delay the delivery of shipments from the US into international locations. Customs and duties fees may be applied to the recipient by International Customs/ Border Inspections.
- Toy Cave Collectibles is not responsible for these charges.
6. INVENTORY INFORMATION
We do not keep merchandise in inventory, all 3D printed items are printed on demand and allow for 3-4 weeks for processing, 3D printing, inspections, shipping, and delivery. Other items currently displayed by other vendors may have different availability and shipping dates. Please confirm with vendor.
7. CUSTOMS AND IMPORT DUTIES INFORMATION
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you. Toy Cave Collectibles has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. It is your responsibility to know the laws of your country and community as they apply to adult products. We will not be held responsible, nor will we issue credit for items seized by the customs service of any country.